So Misguided

I have been on hold for approximately 1 hour today. I have spent a maximum of 20 consecutive minutes on hold. The rest of the time has been navigating phone trees. I nearly lost my mind in the Yahoo Search phone system, now I am on hold with VISA.

First, there is no reason that I should have spent as much time as I did speaking to Yahoo. It is online advertising, why do I even need a person for this? Well, if you need a credit for clicks not authorized because the helpful representative activated your account without authorization, then you need to speak to someone. The madness of the phone system is not conducive to speaking in a friendly voice to the person who eventually answers your ring.

And VISA, need I say more. The phone options do not match what I need and yet all options force me to enter my 16 digit number relentlessly. I’m being driven to drink here.

Coincidentally, I called Yahoo Search today too. Their phone system was labyrinthine, but I eventually go to a human. Mind you, I’ve also penned an incindiary complaint letter to them on an unrelated matter.

It is sometimes hard to imagine that these companies actually work hard and advertise to acquire your business, only to treat you like dirt as a customer. I miss talking to someone to could actually help me!