Plain Words, Uncommon Sense

Thursday, May 17, 2007

Think Before You Send

I once had quite the mishap with a snotty email of mine that was accidentally forwarded to a client. No malice was intended, but it required a lot of groveling afterwards to set things right.

Do you have your own example? Please share. This space should not be about my humiliation alone.

I’m thinking about saving face today because my pal Kate from Random House sent over a funny email about a new book Send: The Essential Guide to Email for Office and Home.

Send is a quirky book about email etiquette.

Here’s the Amazon.ca page and here’s the Random House page.

The authors of Send have also launched a website dedicated to the book, thinkbeforeyousend.com.

You can share your bad email story.
Or you can just read other people’s stories.

Either way, I’m happy to know that my foible is not the world’s worst email faux pas. I didn’t get fired. Check out “District Superintendent loses job by CCing school board.”

Something similar : I have two people in my email address list with the same name and only one is a friend. I sent a scathing email detailing the stupid things this girl does but sent it to my friend instead. Needless to say I had to grovel and apologize and buy my friend lots of chocolates before she was satisfied smile. I still double check when I send her a mail.

Well, it’s years ago now but I remember a time when I wasn’t really clear on the difference between Reply and Reply All. I know, it seems unfathomable today, but this was probably almost 10 years ago.

In fact, it was whatever the first year of the National Post was. So maybe it was really about 16 months ago. My memory is shot.

Anyway, I hit Reply All in an email that was WIDELY cc’d, when I meant to hit just Reply. It was snotty and meant only for the person I had in mind, but it hit pretty much the entire book-publishing e-ddress book of the sender.

(I don’t think we really knew about bcc then either.)

Anyway, happy ending is that another recipient was the books editor at the time of the Post, and gave me a bit of work.

I’d put an emoticon, but we didn’t know about them either.

Thank you for putting a smile on my face this morning. I love the mishaps gone right.

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