I’m sure there are many reasons but this is the one presenting itself to me today.
I have been sent an xml file created in Word. A file that really wants to open in Word despite my best efforts. The good news is that Microsoft Office recognizes that I’m on a Mac and there’s a converter that I can download and then I’ll be able to open the document. Do I want to do that?
Yes, I do.
I click the link to download the converter. But I come to a page where I find out I have to download the upgrade, install, then download the converter. Ok.
So I’m downloading the upgrade. This is all taking too much time. I’m having to read a lot of text to make sure I’m doing this correctly. The text suggest that I might want to print the page for future reference. That’s not promising.
Happily once clicking the download link, I get another page of instructions.
“In the File Download dialog box, do one of the following:”
Mmmm, that looks like important instructions? Ones that should be legible at all costs. Perhaps the most important text on the page. Here’s what I see.
Maybe it’s just me, but I feel like Microsoft should be better at this.